Disclaimer
Welcome to Counsellia. We provide free, confidential online counselling, mental health support, and mentorship for teenagers and young adults. Before you explore our website (counsellia.com) or utilize our services, please take a moment to read this Disclaimer. It explains the exact scope of what we do and, just as importantly, what we cannot do.
By using our website, booking an appointment, or interacting with our services, you explicitly agree to the terms outlined below.
1. Supportive, Not Emergency, Care
Counsellia is designed to offer short-term emotional guidance, mental health support, and personal mentorship. We are not a crisis intervention centre, an emergency medical facility, or a 24-hour suicide prevention hotline.
If you are experiencing a severe mental health emergency, or if you feel you might harm yourself or someone else, please do not wait for an online response from our platform. You must immediately reach out to emergency services in your local area, visit the nearest hospital emergency room, or contact a dedicated national crisis hotline.
2. No Professional Medical or Psychiatric Advice
The information, resources, articles, and virtual sessions provided on counsellia.com are for educational and emotional support purposes only. While our clinical volunteers are deeply committed to your well-being, the support you receive here is not medical. It should never be used as a replacement for:
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Professional medical diagnosis
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Clinical psychiatric treatment
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Prescription medication management
Always consult with a qualified physician or a licensed healthcare professional regarding any medical or psychological condition. Never ignore, discount, or delay seeking professional clinical medical advice because of something you read on our platform or discussed in a session.
3. Limitation of Liability and User Responsibility
We are here to walk beside you, offer perspective, and give you tools to navigate life’s challenges. However, any choices you make or actions you take based on your conversations with our practitioners or the content on our website are entirely your own responsibility.
Counsellia provides guidance, but you hold the pen to your own life. Consequently, Counsellia, its founders, its partners, and its volunteer staff cannot be held legally or financially liable for any personal decisions, actions, psychological outcomes, or real-world events that occur during or after using our platform.
4. External Web Links and Third-Party Resources
Our website, blog, and communication channels may occasionally link to external websites, applications, or resources managed by independent organizations. We share these links purely as a convenience because we think they might be helpful to you. Counsellia does not own, control, or monitor these external platforms. We cannot guarantee the accuracy, security, or safety of their content, and linking to them does not imply an endorsement of their views or practices.
5. Technical Disclaimers and Service Availability
We do our very best to keep counsellia.com running smoothly, securely, and fully optimized for mobile devices. However, digital systems experience interruptions. We cannot guarantee that our platform will never face downtime, server errors, power outages, or secure network interruptions. Counsellia is not responsible or legally liable for any technical issues, lost data, or scheduling delays caused by internet service providers or third-party web hosts.
Need Clarity?
If you have any questions about this Disclaimer, or if you are unsure if Counsellia is the right fit for what you are currently going through, please reach out to us via our contact page at